Payment failure policy

1.Payment failed and no money was deducted

Nothing has been charged. Your order stays held for a short while — open it from your account or the confirmation link and try the payment again, by the same method or another one.

2.Payment failed but money was deducted

• Do not pay again straight away. Banks sometimes confirm a payment a few minutes late.
• If the payment reaches us within 30 minutes, your order is confirmed automatically and you receive a confirmation.
• If it does not, the debit is reversed to the same account automatically. This usually takes 5–7 working days, depending on your bank.
• If you still have not received the reversal after 7 working days, contact us with your order number and the transaction reference from your bank or UPI app.

3.Charged twice for one order

Only one payment is applied to an order. A second, duplicate payment is refunded in full to the original payment method within 5–7 working days. If it has not arrived by then, contact us with both transaction references.

4.Order shows "awaiting payment" after paying

This means the payment gateway has not yet told us the payment succeeded. It normally resolves within minutes. If it has not changed after an hour, contact us — do not place the order again.

5.UPI discount on a retried payment

The ₹200 UPI discount stays on the order when you retry, as long as the retry is also paid by UPI.

6.Contact

iTarang customer care: 99710 27907, care@itarang.com. Keep your order number and the transaction reference ready; it lets us trace the payment in one call.