Grievance officer
If a complaint has not been resolved to your satisfaction, our grievance officer will look at it personally.
Chirag Garg
Grievance officer, iTarang Network Private Limited
iTarang Network Private Limited, Unitech Business Zone, Sector 50, Gurugram, Haryana.
1.When to write to the grievance officer
Most problems are fastest through customer care or a complaint registered on this site. Write to the grievance officer if a complaint has not been resolved, or if you are unhappy with how it was handled.
2.What to include
- Your name and the phone number on the order
- The order number, and the complaint reference if you have one
- What went wrong and what you would like us to do
3.Timelines
- Your grievance is acknowledged within 48 hours of receipt.
- It is resolved within 30 days, and you are told the outcome in writing.
Last updated 17 October 2026.